Returns and Refund Policy
At Felix Captures, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund terms below to understand your options.
Returns Eligibility
To be eligible for a return, the item must meet the following conditions:
Return request must be made within 7 days from the date of delivery.
The item must be unused, in its original packaging, and in the same condition as received.
The product must include all original accessories, manuals, and tags (if applicable).
Non-Returnable Items
Items showing signs of use, damage, or tampering.
Items returned without original packaging or components.
Custom or personalized items (if offered in the future).
Any return request made after 7 days of delivery.
How to Request a Return
Email us at [email protected] with the subject line “Return Request – [Order Number]”.
Include your full name, contact number, order number, and reason for return.
Our support team will respond within 24-48 hours with further instructions.
Return Pickup & Shipping
We will arrange a return pickup in most areas. If not available, you may be asked to ship the product back to us.
Return shipping is free for items that are damaged, defective, or incorrect.
For all other return reasons (e.g., change of mind), shipping charges may apply.
Refund Process
Once the returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed within 5–7 business days.
Refunds for Cash on Delivery orders will be issued via bank transfer or store credit, depending on your preference. We will request your bank details securely via email once the return is approved.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery with photo or video evidence. We will prioritize your request and offer a replacement or full refund.
Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
Check your bank account or store credit balance again.
Contact your bank – it may take additional time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Contact Us
If you have any questions about this Refunds & Return Policy, feel free to reach out at:
Email: [email protected]