At Felix Captures, we are committed to delivering your photography gear safely, securely, and with care. Our shipping process is designed to ensure that your order reaches you in perfect condition and as smoothly as possible, no matter where you are in the world.

Order Processing

Once your order is placed and confirmed, we begin processing it immediately. Our standard order processing time is 1–2 business days. During high-demand periods or promotional events, processing times may vary slightly. We will keep you informed via email and SMS once your order is packed and ready for dispatch.

Shipping Partners

To provide the best possible delivery experience, we partner with trusted and reliable logistics providers. Our network includes both local and international courier services with proven track records in safe handling and timely deliveries. The specific courier will depend on your location and the nature of your order.

Tracking Your Order

As soon as your order is shipped, we will send you a confirmation email or SMS containing your tracking number and instructions on how to follow the progress of your shipment. You can also track your order directly from the “Track Order” section on our website using your order ID and email address.

Packaging and Handling

We take the utmost care in packaging all products to prevent damage during transit. Every item is inspected before shipment and securely packed using appropriate materials based on the product’s fragility and size. Fragile items like lenses and camera bodies are wrapped in protective cushioning and handled with extra care.

Delivery Areas

Felix Captures proudly ships worldwide. Whether you’re located in a major city or a remote region, we strive to ensure our products reach you without compromise. Some rural or remote areas may require additional coordination, and our customer service team will contact you in such cases to assist with smooth delivery.

Cash on Delivery Orders

We currently support Cash on Delivery (COD) as our payment method. If you choose this option, please ensure that someone is available at the delivery address to receive and pay for the order in cash. Our delivery partner will attempt contact prior to arrival. Repeated delivery failures may result in cancellation or restriction of COD services for future orders.

Failed Delivery Attempts

In case the delivery is unsuccessful due to recipient unavailability or incorrect address, our delivery partner will make one or more re-attempts, depending on their policy. If the order is still undelivered, it may be returned to us. Our team will then reach out to confirm how you’d like to proceed.

Shipping Confirmation

Once your order has been dispatched, you will receive:

• A confirmation email with your tracking number

• A summary of the items shipped

• Delivery contact information (courier name and support details)

Customer Support

If you have any questions about your shipment, or need help tracking your order, our customer support team is here to assist. We aim to respond to all inquiries within 24 hours.

Contact Us

For any shipping-related queries or support, please reach out to us at:

Email: [email protected]